Refund policy

Returns and exchanges

We do not accept returns or exchanges except where required by applicable law. This includes requests based on a change of mind, an incorrectly selected size, or a preference for another colour. Please check the measurements, size options and quantity per pack before purchasing, and contact service@jaberpet.com if you need help choosing.

Damaged, defective or incorrect items

If your item arrives damaged, is defective or is not the item you ordered, please contact service@jaberpet.com with your order number, a description of the issue and relevant photos. We will assess the issue and provide the remedy required by applicable law, which may include repair, replacement, return or refund.

Mandatory consumer rights

This policy does not exclude or restrict mandatory consumer rights. Where applicable, these include the 14-day withdrawal right for qualifying EU distance purchases and the 7-day return or cancellation rights for qualifying online or distance purchases in mainland China and Taiwan, subject to statutory exceptions. Eligibility, time limits, return conditions and costs are governed by the applicable law. Sale pricing alone does not remove statutory rights.

How to contact us

For a statutory return, cancellation or product issue, contact service@jaberpet.com. We will provide the appropriate return instructions where a return is required. Do not send products to an address without checking the return instructions. This does not restrict any legally permitted method of exercising your rights.

Refunds

Where a refund is due, we will process it using the original payment method within the deadlines required by applicable law, unless another method is lawfully agreed. Your bank or payment provider may need additional time to display the refund.